Conceptual Analytics Training for e-Discovery

To support the growth of Lighthouse Global's advanced analytics product, Matter Analytics, we developed a comprehensive certification framework to help clients succeed with advanced conceptual analytics in their eDiscovery workflows.

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Matter Analytics Certification

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Platforms used

Awards

W3 Award, Silver - Branded/Promotional Content, 2022

Press

Expertise

01/

The Mission

Lighthouse Global (formerly H5) provides industry leading services and technologies for linguistic classification and modeling, which was used to develop a sophisticated analytics product for eDiscovery.

The goals of this project were:

Develop role-based certifications that allowed professionals to receive instruction on key features of the product and apply the information in a simulated environment.

Present a high-production value, on-brand training product that aligned with their marketing and customer-facing objectives.

Deliver the program entirely online, on-demand for ease of use and management.

‍About Lighthouse Global

Lighthouse Global is an industry leading solution provider of eDiscovery services and technologies, providing eDiscovery Operations, Review, Information Governance, and Digital Forensics expertise to corporations and law firms.

Through their suite of self-service eDiscovery platforms, AI-enhanced document review solutions, and conceptual analytics solutions to reduce the cost of eDiscovery for organizations.

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The Journey

Building a customized certification curriculum from the ground up required thoughtful collaboration with product experts, advisors and subject matter experts, and leadership from marketing, product, and client success.

We worked with subject matter experts (SME's) to develop a topic-based curriculum that aligned to core skills and competencies customers would need to successfully perform their tasks.

For this program, we dove into the knowledge base, support documentation, and sandbox environments to learn as much as we could about the platform. We also interviewed product experts regarding the functionality of features - specifically the workflow and use-case of key areas of the application.

Then, we scripted lessons that walked customers through every major workflow of the application, and focused on the key roles that an administrator would be configuring within the product. We also built practice activities and knowledge checks to support hands-on use of the product and retention.

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We leveraged the brand guide from Lighthouse and created a complementary visual language that was used to present workflows, key concepts, and procedures throughout the training. The end result, was a modular training curriculum that felt "in house" and could be repurposed across internal and external initiatives for maximum return on investment.

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The key assets that were delivered from our design team were:

Course player interface and experience
Customize course landing pages on the Academy site.
In-content animations and callouts
Title animations and logo reveal
Supporting activity design elements and guides

Our production team handled the coordination of casting talent, delivering a minimal and clean cyc studio location, and providing all of the crew for creating the content. In addition, we captured content of the software to seamlessly blend studio content with software screens for an immersive walkthrough that went beyond slides.

The end result:

35 video lessons ranging in length from 2-12 minutes.
~12 Interactive web activities simulating the software or providing guided walkthroughs in the application.
End-to-end production coordination, casting, editing, and review management solutions.

03/

The Results

After the 90-day development process, the Matter Analytics Certification was made available on the training platform for initial customers and other internal employees.

100's of individuals have been through the self-serve, online training with little to no needed intervention from customer support throughout the onboarding process.