Articles and Resources

Most teams know training helps customers — but few can prove the impact in dollars. Here’s the simple framework (and formula) to connect education directly to revenue, retention, and growth.

Your CS team is drowning while product velocity accelerates. Here's how to fix the disconnect before it kills your recurring revenue.

Traditional training can’t keep up with AI-driven product velocity. Micro-credentials offer the flexible, modular, and personalized solution today’s teams need to drive adoption and success at scale.

Interactive eLearning modules promise enhanced engagement, but without strategic design, they can fall short of delivering meaningful learning outcomes. This article explores how to create purposeful interactivity that aligns with your business growth objectives.

A clear definition of “Customer Education” and the individuals served through the education team output is critical for the success of your customer education work.

Without alignment between your customer education programs and the current business goals, it’s nearly impossible to move the business forward and show success (the right kinds of success) in your training programs.

As short-form content explodes online, one of the more accepted myths is that training must also become shorter and shorter to be successful. But is runtime the driving factor in customer education’s success?