Turn Your Customer Education Into a Growth Machine

Most B2B companies are stuck continually backfilling lost customers. We help B2B companies design customer experiences.

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Trusted by B2B market leaders

Without customer education, teams experience...

Missed revenue opportunities  from training and certification

Lower Customer  Satisfaction (CSAT) scores

Missed opportunities to build trust and brand

High support ticket volume  and increased support demands  from customers

Longer onboarding times  for new customers

Lower feature adoption  as the product functionality expands

How we work

Leveraging Customer Education to Drive Growth

Step 1

Craft Strategic Product Training

Create strategic product education that keeps customers and prospects engaged.

Onboard Help users find success quickly.

Engage Deepen the customer relationship through personalization and support.

Educate Equip the customer to solve key use-cases

Expand Build upon their success to grow revenue opportunities.

Step 2

Craft Strategic Product Training

Create strategic product education that keeps customers and prospects engaged.

Onboard Help users find success quickly.

Engage Deepen the customer relationship through personalization and support.

Educate Equip the customer to solve key use-cases

Expand Build upon their success to grow revenue opportunities.

Step 3

Craft Strategic Product Training

Create strategic product education that keeps customers and prospects engaged.

Onboard Help users find success quickly.

Engage Deepen the customer relationship through personalization and support.

Educate Equip the customer to solve key use-cases

Expand Build upon their success to grow revenue opportunities.

How It Works:
Our Three-Tiered Approach

We don’t just create content—we build a retention-first content strategy tailored to your customers and your product.

Book a Strategy Call

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Get a Retention Plan

See Your Revenue Grow

See Our Work in Action

Read Full Testimonials

Matt, consider this a testimonial to you and your business model. It's truly unlike any other I've seen, and your team's help has helped my team make real progress. I look forward to more engagements with ThinkThru in my next adventure!

Toddi Norum

Training Manager and LMS Implementation Guru, BAE Systems

Our first customer just sent this on the updated certification - "Amazing work putting this training together...I put myself in the shoes of someone who's never seen the platform and felt like you gave the appropriate context to bootstrap any audience. Content quality is excellent and user experience is awesome as well!"