Award-Winning Customer Certification Program
Increasing Utilization & Adoption
Lighthouse Global (formerly H5) developed Matter Analytics, a sophisticated conceptual analytics product for eDiscovery. While the technology was powerful, adoption posed a challenge: legal professionals needed confidence and hands-on practice with complex workflows before they could fully trust and rely on the solution.
Awards
Expertise
Platforms
The Challenge
Traditional documentation and demos weren't enough to build confidence in Matter Analytics. Without a structured training path, customers risked underutilizing the product. The client's goals were clear:
Equip Customers & Prospects
Train professionals on the core features of Matter Analytics and suite of technologies.
Role-Based Learning Paths
Provide role-based learning paths aligned to real-world workflows customers experience.
On-Demand, Self-Sustaining
Deliver an immersive, on-demand training experience with high production value to match Lighthouse's brand.
About About Lighthouse Global
Lighthouse Global is a leading provider of eDiscovery and information governance solutions, helping legal teams and corporations manage complex data challenges. Their Matter Analytics product leverages advanced conceptual analytics to transform how legal professionals approach document review and analysis.
Role-Based Instruction & Labs
Working with product experts, SMEs, and cross-functional leaders, we built the program from the ground up. Through client collaboration, we developed a full certification experience designed to build trust and confidence in Matter Analytics while showcasing Lighthouse's leadership in eDiscovery.
Instructional Design
Mapped real-world competencies to key product features, ensuring the curriculum aligned directly to customer success outcomes.
Media Production
35 video lessons produced blending live-action studio content with software walkthroughs.
Labs & Product Simulation
12 interactive web activities simulating workflows and guided practice.
LMS Implementation
Branded course player, custom landing pages, title animations, and in-content design elements to elevate the experience.
Scaled Into a Trusted Standard
By pairing professional-grade production with hands-on practice, Lighthouse transformed advanced conceptual analytics into a trusted, approachable solution for legal professionals.
Initial Customers Supported
Hundreds of professionals certified through self-serve, online training. Supported the organization through merger & acquisition between H5 and Lighthouse Global.
Project Timeline Achieved
A focused series of sprints enabled the launch of the initial certification product to beta testers. Feedback cycles enabled a scaled release to enterprise customers.
Customer Support Required
The program required almost no intervention from customer support teams or ThinkThru once go-live occurred.
"I've never had training quite like this. Loved the practice opportunities!"
Certification Beta Customer
, Lighthouse Global