Enterprise LMS Implementation & Digital Transformation
Scaling Empathy Training for Healthcare
Empathetics is a science-based training organization that equips healthcare professionals — nurses, clinicians, leaders, and patient-facing staff — with empathy, communication, and emotional intelligence skills proven to improve patient experience and dramatically reduce burnout and turnover.
The Challenge
For years, Empathetics delivered highly immersive, in-person workshops that transformed the culture of healthcare teams. But as demand grew and digital tools emerged, they needed a way to deliver the foundational 80% of their curriculum online — at scale — without losing the impact of the remaining 20% delivered live.
The risk wasn't content quality. It was scaling transformation without losing humanity, credibility, or operational control.
Enterprise LMS Implementation
Empathetics had already selected Absorb LMS, but vendor onboarding assumed they already knew exactly how to configure it. They didn't — and they shouldn't have had to. ThinkThru stepped in as the strategic and technical partner to lead the entire implementation in just six weeks.
Customer Experience Design
Mapped the full learner and hospital admin experience, creating UX wireframes that defined how staff would access training and how hospitals would manage users.
Payment Infrastructure
Architected the LMS around their existing Authorize.net gateway, designing individual and B2B purchase paths.
Curriculum Architecture
Structured courses, programs, prerequisites, CEU assignments, certificates, and program logic to match Empathetics' behavioral science model.
B2B Licensing & Enrollment
Configured enrollment keys, auto-enroll rules, group structures, and permissions to enable hospitals to manage thousands of learners.
Scaled to Enterprise Success
Within seven weeks of handoff, their team was confidently managing and innovating inside the platform — building new reports, workflows, and tools of their own. The transformation enabled Empathetics to scale their impact across healthcare systems nationwide.
Full Implementation
Complete LMS ecosystem designed, configured, and launched in just six weeks — from kickoff to go-live.
Hospital Systems Onboarded
Four hospital systems onboarded within the first seven weeks of launch with thousands of learners enrolled.
Healthcare Professionals Trained
Thousands of nurses, clinicians, and patient-facing staff enrolled and trained through the new platform.
"ThinkThru brings expertise and empathy to everything. Their insights and workflows helped us exceed our goals. They're kind, professional, and easy to work with. We highly recommend them."
Pam Holt
CEO, Empathetics