Build customer
education and content that skyrockets customer success.
We’re a creative team that partners with clients to write, design, and produce incredible training content.
Without customer education, teams experience…
High support ticket volume and increased support demands from customers
Longer onboarding times for new customers
Lower feature adoption as the product functionality expands
Missed revenue opportunities from training and certification
Lower Customer Satisfaction (CSAT) scores
Missed opportunities to build trust and brand
Customer education gives your team a framework to increase success and customer retention. It also provides new opportunities for revenue across the customer journey.
A content development Partner that feels in-house
Written Content & Documentation
Get written content that supports your users. We deliver walk throughs and feature documentation seamlessly.
Training Videos and Lessons
Go beyond slides. Our production team delivers custom video solutions with a range of talent solutions for your budget and timeline.
Virtual Labs for Hands-On Practice
Technical training needs real practice and application. We help design virtual labs that can be run on-demand or live.
SCORM Content
Need content in SCORM? We build micro-learning and modules in Articulate and deliver the source files to your team.
The quality of the materials you’ve created impressed everyone on our end that reviewed them. I do not know of any comparable training resources to these… You hit many points that will resonate with our HIV Prevention partners and I cannot wait to start directing them to the final products!
HIV Capacity Building Coordinator
A guided process for consistently delivering incredible education content.
Plan
Structure and sequence matter.
For each project, you’ll be able to work with an instructional designer to structure and sequence the topics for your course. We host sessions on Zoom, record them, and save your consults for future reference.
Write
Get it down on paper.
Our team excels at taking your source material and bringing it to life with words and narration. We’ll use a combination of your website, product documentation, and any provided media to develop training lessons that “sound like you.”
Design
Bring the plan to life with images, wireframes, and designs.
We’ll leverage your current branding to create assets and storyboards for your course media, interactive activities, and other resources.
Produce
Record the content and audio.
From speaker panels to software screens, we bring a skilled team and technology to produce your content. Our team regularly develops 100’s (even 1,000’s) of videos each year using on-camera talent, AI solutions, and cloud technologies for software capture and labs.
Deliver
Create an approachable learning experience.
As Thinkific partners, we specialize in developing user-friendly learning experiences in the Thinkific platform. For teams using other learning management tools, we provide an easy way to download all your course materials and structure in your platform of choice.
We’ve launched 10+ global academies with leaders in cyber, digital forensics, AI, healthcare, and consulting.
Let’s partner on yours.
Launch a customer academy that
skyrockets customer success
Grow Revenues
Customer education is a powerful way to create new revenue streams for a product or service business.
Increase Customer Success
Get clients to results faster with on-demand training, tools, and resources.
Reduce Churn
Remove confusion and drive the single most important factor for any customer - results.
We’ve experienced the same challenges you have right now
Some thoughts from our clients
We write, design, and produce online training brands
at a fraction of the cost of in-house teams.
They are hands down, the best external project managers I’ve worked with!
“You all have been amazing! I thought it would be too expensive or too much to do and you have simplified it ... I truly feel this could be the break thru year for FocusWorks with our partnership with ThinkThru.”
“ThinkThru is a very innovative group. If you provide them with a general idea, their minds seem to speed into action. The return of ideas is spectacular and outcomes exceed expectations!”
“This video is absolutely incredible. I've shown it to everyone..Thanks for going way above and beyond.”
I can't begin to thank you enough for all your team did for the Voices of Freedom! Together we raised over $574k - making this the most successful fundraiser in the history of our organization!
The quality of the materials you’ve created impressed everyone on our end that reviewed them. I do not know of any comparable training resources to these... At several places, I found myself reflecting back on points in my career where I did direct client work and needed the information you put into these courses. You hit many points that will resonate with our HIV Prevention partners, and I cannot wait to start directing them to the final products!
Customer education solutions for B2B teams
Let's make customer training your competitive advantage.
It's time to enjoy the process of building online courses
Let's work together to bring your training to life.
Great training takes thoughtful planning and an investment up front that will continue to return for the life of the program. Once you realize the power that a fully automated, self-service training platform provides your business it will become something you look forward to expanding and enhancing over time.
Our team seamlessly collaborates with internal marketing, sales, and product teams to deliver content that feels "in-house." In fact, clients will never know that you're partnering with our agency as everything feels like your brand.
Video production and quality media shouldn't prevent you from creating the course your envisioning. We have studio relationships designed to save our clients money and deliver a professional video experience. Our remote capture solutions enable us to work with clients anywhere in the world. And our AI-talent and voice over solutions will give teams that don't even want to be "on-camera" a modern high quality training product. It's time to enjoy the process of building online courses again.
Grab our free guide to building courses that your customers will love.
This guide outlines our entire 9-step process that’s been used on over 2,000 course videos and lessons!
